AM I ELLIGIBLE FOR A RETURN???
Clothing: Due to items selling out quickly, we typically do not offer exchanges. however we are willing to exchange should we have the size/color in stock. Customer is responsible for return shipping fees. Refunds will be in the form of an online credit that will be applied to your account. Returns must be postmarked by 7 business of the delivery date. Once we receive your return, please allow 5-7 business days to process your return for online credit.
Defective Item: If you have received a defective item, please contact us at: firstname.lastname@example.org within 2 business days of receiving your shipment. Please include written details about the defect and attach pictures. Our customer service team will get you taken care of!
Any item ending in a 4.99 is final sale. All sales on sale/clearance items are final. All sales are final on jewelry graphic tees, doorbusters, purses and wallets. Also legging, bralettes, hates and beanies are final sale (for hygienic purposes0.
All returns are accepted on merchandise that arrives in the original condition. Items cannot be worn, damaged, altered, or washed. Items must arrive in the original packaging provided and shipped back with the same care given when it was originally shipped to you. All items are inspected according to the condition in which they were shipped. We reserve the right to refuse returns or make partial returns of an item based on its condition.
Return & Exchange shipping fees are the responsibility of the customer. Please purchase delivery confirmation for proof of shipment, as we are not responsible for lost items.
We inspect all returns and reserve the right to deny or refuse a return. Items that do not match the criteria above will be sent back to you at your expense. Shipping is non-refundable (cannot be applied for in store credit).
For questions on returns, please email us at email@example.com
Please mail returns to:
Kelly's Treasure Returns
P.O. Box 917
Colleyville, Texas 76034
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