Returns & Exchanges

Am I Eligible for A Return???

  Is it unworn, unwashed, unaltered, no makeup stains, no deodorant stains, no animal hair, free of smells, have original tags attached, have original packaging, have your receipt and item is within 10 days of shipping date??

If you answered YES to all of these, you will be eligible for a return. Please refer to the return policy below.

Clothing:  Due to items selling out quickly, we typically do not offer exchanges. However we are willing to exchange should we have the size/color in stock. Customer is responsible for return shipping fees. Refunds will be in the form of an online credit….a store gift card will be sent to your email for you to use on a future purchase. Once we receive your return, please allow 5-7 days to process your return for online credit.

Defective item:  If you have received a defective item, please contact us at: kelly.l@kellystreasure.com within 2 days of receiving your purchase. Please include all the details and attach a picture. Our customer service team will get you taken care of.

Final Sale:  Any item that has been marked down from the original price is a final sale. All SALE/clearance items are final. All special promotions/pricings are final sale. All sales are final on jewelry, graphic tees, doorbusters, purses, wallets, leggings, bralettes, hats & beanies.

Return & Exchange shipping fees are the responsibility of the customer. Please purchase delivery confirmation for proof of shipment, as we are not responsible for lost items.

We inspect all returns and reserve the right to deny or refuse a return. Items that do not match the criteria above will be sent back to you at your expense. Shipping is non-refundable (cannot be applied for in store credit).

Please send back item with as much LOVE & CARE as it was sent to you. Original tags and packaging and receipt with a note telling us what’s going on. You MUST email us first to initiate a return and an address will be supplied to you for the return. Also, we must receive the item back within 10 days of your receiving it.

Bottom line…what you are retuning will end up being another customer’s treasure. Don’t wad it up and shove it in a small envelope…this is frowned upon.