Returns & Exchanges

Am I Eligible for A Return???

  Is it unworn, unwashed, unaltered, no makeup stains, no deodorant stains, no animal hair, free of smells, have original tags attached, have original packaging, have your receipt and item is within 7 days of shipping date??

If you answered YES to all of these, you will be eligible for a return. Please refer to the return policy below.

Clothing:  We do not offer exchanges. Refunds will be in the form of an online credit….a store gift card will be sent to your email for you to use on a future purchase. Once we receive your return, please allow 5-7 days to process your return for online credit.

Warehouse items: We will accept returns of unworn clothing items with original tags and clear garment packaging with SKU label. We do not accept exchanges of any kind.

Return requests must be initiated within 7 days (return window based on the exact time of delivery) of receiving all items in the order and shipped back to us within 7 days of submission to qualify for a full refund.

Return Requests please use this email: kelly.l@kellystreasure.com

If it is a split package order, it will start from the time of the final package delivery date and time.

Final Sale:  Any item that has been marked down from the original price is a final sale. All SALE/clearance items are final. All special promotions/pricings are final sale. All sales are final on jewelry, graphic tees, doorbusters, purses, wallets, leggings, bralettes, hats & beanies.

Return & Exchange shipping fees are the responsibility of the customer. Please purchase delivery confirmation for proof of shipment, as we are not responsible for lost items.

We inspect all returns and reserve the right to deny or refuse a return. Items that do not match the criteria above will be sent back to you at your expense. Shipping is non-refundable (cannot be applied for in store credit).

Please send back item with as much LOVE & CARE as it was sent to you. Original tags and packaging and receipt with a note telling us what’s going on. You MUST email us first to initiate a return and an address will be supplied to you for the return. Also, we must receive the item back within 7 days of your receiving it.

DO NOT SEND TO THE PO BOX. A RETURN ADDRESS WILL BE PROVIDED TO YOU UPON REQUEST.