Returns & Exchanges
At Kelly’s Treasures, it is our goal to provide the best online shopping experience for our customers (so they pass the word along to friends!). If you are not completely 100% satisfied with anything you ordered, we will do whatever we can to try to make it better!
Jewelry: All jewelry items are returnable for a refund or store credit up to 30 days after purchase. After 60 days it is a final sale. You must contact and notify us of the return, and have the item delivered to us within 30 days from the original date it was delivered to you.
Clothing: All clothing items are returnable for store credit up to 14 days after purchase and are a final sale after that. You must contact and notify us of the return, and have the item delivered to us within 14 days from the original date it was delivered to you.
All returns are accepted on merchandise that arrives in the original condition. Items cannot be worn, damaged, altered, or washed. Items must arrive in the original packaging provided and shipped back with the same care given when it was originally shipped to you. All items are inspected according to the condition in which they were shipped. We reserve the right to refuse returns or make partial returns of an item based on its condition.
Returns are processed within 5-10 business days after we have received your item. Return & Exchange shipping fees are the responsibility of the customer. Please purchase delivery confirmation for proof of shipment, as we are not responsible for lost items.
We inspect all returns and reserve the right to deny or refuse a return. Items that do not match the criteria above will be sent back to you at your expense. Shipping is non-refundable (cannot be applied for in store credit).
For questions on returns, please email us at firstname.lastname@example.org. Please mail returns to:
Kelly's Treasure Returns
P.O. Box 917
Colleyville, Texas 76034